I moved to a portfolio existence with three main centres and international travel from having a permanent base with a PA outside my office. I travelled previously but had become accustomed to that close support. Thurl has succeeded in filling (that gap) / (the gap of a PA outside my office) being at the end of the phone whenever needed regardless of time zones, at the other end of emails following up tactfully (but persistently), basically keeping my working life on track and making me more efficient. She provides a great presence to my contacts and me whether handling senior or junior contacts and keeps my diary just as I want it. I had not expected a virtual PA to be able to do so much, be so efficient and it reflects Thurl’s experience, commitment, and excellent organisational skills.